Use the filters and quickly find the answers to your questions.
Use the filters and quickly find the answers to your questions.
Use the filters and quickly find the answers to your questions.
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Talking to Caravela is simple. Just fill in the available (Access). Tem também à sua disposição a Linha de atendimento Caravela 217 958 690, disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional).
If you are looking for a Caravela Broker, use one of our contacts below:
- Contact form available on the website (access)
- Linha de atendimento a clientes 217 958 690 disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional)
- Go to a Caravela Delegation (see addresses)
To access your client area, you need to know your client number (present in any Caravela communication) and your Taxpayer Identification Number (TIN).
IMPORTANT NOTE: If your TIN does not exist in our database or is not well loaded on Caravela systems, the system will not be able to validate access and will not be able to register.
Nesse caso, agradecemos que contacte a Linha de Atendimento a Clientes da Caravela 217 958 690 disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional) e solicite a confirmação se o seu NIF está correto nas bases de dados da Caravela.
When indicating your Customer Number and your TIN, you will receive an email with a link, where you must click to validate the access.
IMPORTANT NOTE: For security reasons, the link sent is valid for 24 hours, during which time you must register. After that period it will be necessary to register again.
To buy insurance in Caravela, you can:
- Address a Caravela Broker
- Go to a Caravela Delegation (see addresses)
- Ligar para a Linha de Atendimento a Clientes 217 958 690, disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional).
- Use the contact form (access)
Through these means you will have access to all the information about the desired product, a simulation of the premium to be paid can be carried out, as well as follow up on the steps to issue a policy.
You can do the simulation practically and straightforwardly the amount to pay for a Caravela product, through the following channels:
- On this site (access the menu for Individuals or Companies);
- Linha de Atendimento a Clientes 217 958 690, disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional);
- Contact form available on this site (access)
- Go to a Caravela Delegation (see addresses)
- Go to your Caravela Broker or, if you don't have one, to any broker.
To request a contractual change to your policy or its cancellation, you must formalize this request in writing, using the following means:
- Caravela Broker;
- Contact form available on this website (access)
- By post or in person at a Caravela Delegation (see addresses)
The simplest way to do this is through your client area. Register and make an immediate change.
You can always choose to send a written request to change your address to Caravela, using the contact form available on this website (access).
In case of doubt, send your questions via the contact form available on this website (access) ou ligue para a Linha de Atendimento a Clientes 217 958 690, disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional).
The simplest way to do this is through your client area. Register and make an immediate change.
You can always choose to send a written request to change your address to Caravela, using the contact form available on this website (access).
Em caso de dúvida, envie as suas questões via formulário de contacto disponível neste site (aceder) ou ligue para a Linha de Atendimento a Clientes 217 958 690 (chamada para a rede fixa nacional), disponível todos os dias úteis das 08:00 às 18:00.
Aimed at lovers of two wheels without a motor, Caravela has an innovative product - Ciclo Caravela, very complete and affordable that can guarantee:
- Civil Liability to protect you in case of damage caused to third parties;
- Personal Accidents, to protect the Insured in case of damages that he suffers;
- Damage to the bicycle to protect you in the event of theft or damage resulting from a road accident that occurred during transport;
- Assistance to solve the problems that can ruin a day of leisure.
IMPORTANT NOTE:Damage caused to third parties resulting from cycling on public roads, on private roads or off any road is guaranteed.
While the insurance is in effect, you must inform us in writing of changes to the data you provided when you took out the coverage or of the risks subscribed, sending it to Caravela via the contact form available on this website (access), delivering it to a Caravela Delegation or your own Caravela Broker.
Examples:
- Sale of the vehicle - the insurance contract is not transmitted, so the Customer must inform us of the sale of the vehicle in writing, attaching the sales declaration, within 24 hours. You must return the green card and the insurance badge within a maximum period of 14 days;
- Vehicle Alteration - you must request the vehicle alteration, attaching a copy of the Booklet or Declaration of the Stand, the Inspection Bulletin and the Property Registry.
- If you have subscribed Own Damage, you must inform the commercial value of the vehicle. For used vehicles, an inspection appointment may be proposed. If you have extras, you must indicate which and the respective value in a discriminated manner.
- Other Changes - you must also inform us in case of:
- Amendment of Social Pacts in the case of insurance issued by companies
- Death of the insured
- Change of address
- Changing Packs / Covers
- Multibanco (reference document for payment is indicated in the document)
- By debit account (except the 1st receipt)
- By Bank transfer
- Directly in any Caravela Delegation
- Diretamente em qualquer Delegação Caravela
If your policy payment has been made close to the due date, it may happen that the green card does not reach your home in time.
In this context, we suggest that:
- If your policy is charged as an agent → contact your agent
- Se a forma de cobrança for diferente de agente → contacte a Linha de Atendimento a Clientes 21 958 690, disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional).
We suggest that the insurance is paid in advance in order to guarantee the arrival of the green card in time.
To participate in a car accident, you must:
- Use the mobile application launched by APS to facilitate the participation of an automobile accident - the e-segurnet.
We believe that this mobile application facilitates the process of reporting an accident, constituting an alternative to the traditional method of participation on paper (DAAA), streamlining the following steps for settling the claim.
We therefore suggest that you install this application on your mobile phone, immediately load your personal and vehicle data and be prepared in case the accident happens!
Find out more by visiting the website: www.apseguradores.pt.
- Use the mobile application launched by APS to facilitate the participation of an automobile accident - the e-segurnet.
- Alternatively, you can use a DAAA
The participation in Caravela must be made, in the shortest time, regardless of its responsibility in the accident.
In the participation, you must gather all the documentation that you have and that you consider it can contribute to the agile management of the accident (Auto Friendly Declaration or Participation Document, Police Auto, photographs, among others).
To send the information corresponding to the accident report, preferably use the contact form available on this website (access).
- If it is more convenient, deliver it personally to your Broker, or any delegation of Caravela Seguros (see addresses)
The correct forwarding of documents related to your claim will allow a faster opening and regularization of the process.
See the link to take care of (here).
This insurance guarantees:
- Medical, surgical, pharmaceutical and hospital assistance;
- Indemnity for Temporary Disability (Absolute or Partial);
- Indemnity for Permanent Disability (Absolute or Partial);
- Indemnity in case of death;
- The payment of other expenses and compensation as a result of an accident.
Self-employed workers are obliged to insure themselves against the risk of accidents at work.
The hunter may only hunt in authorized areas, provided with mandatory documents, such as the letter and the hunting and use and possession licenses and the insurance declaration.
- Whenever there are injuries, you should first call 112;
- In the event of a claim, whether the liability is yours or the driver of another vehicle involved (even if there is no understanding for joint filing or the conditions for the claim to be considered within the IDS Convention) are not met, you must make the participation of the claim, either through the e-segurnet application, or through the form called the Friendly Declaration of Automobile Accident (DAAA) that will have been provided to you with the other insurance documents by the insurer. If you choose to fill in the DAAA form, you must send it to Caravela via the contact form, available on this website (access)Participations made by e-segurnet are automatically sent to the insurance companies involved;
- It is important to have a complete identification of the other stakeholder (s) and respective vehicle (s), not forgetting the most accessible telephone number and hours / place of contact;
- Try to obtain the complete identification of the witnesses, not forgetting, once again, the most accessible telephone number and hours / place of contact;
- If the other party does not agree with your version, you should avoid discussions and call the police authority. This should always intervene when there are injuries;
- Obtain the identification of the victims, which you can do later, in the health establishment that assists;
- Whenever possible, photograph the accident site and the damage caused by it;
- If the accident in question is due to "Theft or Robbery", you should quickly go to the nearest police or GNR station and report the incident. Request a copy of the occurrence report and deliver it to one of our facilities or your Agent;
- Se subscreveu a cobertura de (Multi) Assistência em Viagem, poderá obter todos os serviços necessários da mesma cobertura, ligando através do telefone 211 571 982 (chamada para a rede fixa nacional);
- Se estiver no estrangeiro ligue o +351 21 157 19 82 (chamada para a rede fixa nacional). Este serviço está disponível 24 horas por dia, 365 dias por ano.
- The request of the claim - made by the policyholder or injured party;
- Registration of the claim in the insurer's systems;
- Vehicle damage assessment (expert opinion);
- Definition of responsibility (sometimes, it is required that a more detailed investigation be made of the way it occurred and of the stakeholders);
- Payment of compensation / Repair of the vehicle or Declination (if the insurer does not assume responsibility;
- If there are injuries, you will have to assess the injuries and their impacts. Sometimes, if the injured person accepts, clinical assistance can be provided by the insurer.
In the event of a claim, you must immediately report to Caravela, using the electronic form for reporting accidents at work.
Whenever the injuries are not serious, not endangering life or not compromising complete recovery, the injured person should contact the Clinical Assistance Line in the event of an accident at work 808 100 075 and 220 141 945 (available every day from 7am : 00 to 20:00) to know the most appropriate clinical provider taking into account the injuries.
Se a gravidade do acidente assim o exigir, o sinistrado deverá recorrer à Urgência do Hospital Distrital mais próximo para prestação dos cuidados de saúde de emergência, indicando o número da apólice Caravela. Posteriormente, deverá contactar a Linha de Assistência Clínica em caso de acidente de trabalho +351 220 141 945 (chamada para a rede fixa nacional) disponível todos os dias das 07:00 às 20:00 para conhecer o prestador clínico mais adequado tendo em conta as lesões.
The policyholder must make the participation of accidents at work.
The electronic reporting of accidents at work is mandatory for companies with more than 10 workers, but all policyholders can use it.
The advantages are evident:
- Speed in the participation process;
- Information held by Caravela is automatically filled;
- Participation is automatically forwarded to Caravela;
- The borrower remains in possession of a document;
- Automatic opening of the claim process by Caravela and higher speed in defining the first steps;
If the option remains the paper, the form is available on this website in the Claims / Forms menu or in our offices.
After filling in the form, it should be sent, as soon as possible, to Caravela via the form available on this website (access).
To report a relapse, the policyholder must use the same claim report with the indication of Relapse, indicate the date and sign. The document must be sent to Caravela via the contact form available on this website (access).
Note that the acceptance of the relapse is subject to the evaluation of Caravela and its clinical services.
IMPORTANT NOTE: WATER DAMAGE
If it is a water damage claim in a horizontal property building, you must promote the filling out of the DADA - Friendly Water Damage Statement form. Completion of this document opens the possibility of the claim being settled under the water damage protocol, com a vantagem da regularização do sinistro, ainda que provocado por uma fração vizinha, , with the advantage of settling the claim, even if caused by a neighbouring fraction, the injured client is assured by his insurer, who will then take charge claiming the respective reimbursement to the insurer of the responsible fraction.
You can find the editable forms on this website, in the Claims / Forms menu.
You can obtain information about your claim through the following channels:
- Contact form available on the website (access)
- Linha de Atendimento a Clientes 217 958 690 disponível todos os dias úteis das 08:00 às 18:00 (chamada para a rede fixa nacional);
- Address your Caravela Broker;
- Go to a Caravela Delegation (see addresses)
It depends on the compensation amounts and the payment channel. If it is by check, the post office time must be taken into account, and if it is by bank transfer, it is faster.
We suggest payment by bank transfer, especially if payments are recurring (e.g., Temporary Disability payments).
Do not forget that, in payments by bank transfer, money is more quickly available in the customer's account, avoiding the time of the post office.
To do so, it is sufficient that the Policyholder / Claim must send the following documents via the contact form (access) .
- Declaration indicating that you intend to receive compensation for transfer;
- Proof of NIB (obtained from Multibanco with identification of the holder).
Caravela provided its customers with a telephone line, 220 141 945 (disponível nos dias úteis e fins de semana das 07:00h às 20:00h; chamada para a rede fixa nacional). para ligar em caso de sinistro de acidentes de trabalho, quando o sinistrado sofra lesões não muito graves.
The purpose of this contact is to allow an initial assessment of the injured person's injuries and refer him to the clinic with the skills most appropriate to the type of injury, ensuring a faster and better quality recovery. It is even intended that, in some instances, a doctor from Trueclinic will speak to the victim and the clinic to which he will be referred to give him the necessary guidance and, if necessary, provide authorization for the required examinations immediately.
However, in the case of a SERIOUS INJURY, the victim must be referred to a public hospital.
If the INJURY IS NOT SERIOUS, but IMMEDIATE CARE IS NECESSARY, the victim can go to one of the Caravela clinics available on the website, but having the opportunity, if, within opening hours, he must also call (or his employer) for Caravela. So when the victim gets there, the clinic will be waiting for him.
If the victim does not need immediate care, the policyholder / victim must always contact Caravela before driving to a clinic in the Caravela chain.
If the shipment is made periodically, (according to the General Conditions, one month's vacation leaves must be sent to the insurer by the 15th of the following month), there will be no constraint that prevents the payment of damages to the injured, often their only means of subsistence.
- Check if someone is injured and if so, call 112 immediately;
- Check what the damage was, as well as what may have caused it, trying not to touch the traces of the accident;
- If an assault or break-in has occurred, contact the authorities as soon as possible.
To start the claim settlement process as soon as possible, contact Caravela Seguros or any of its agents, whose services will assist you in resolving the case.
- The request of the claim - made by the policyholder or injured party;
- Registration of the claim in the insurer's systems;
- Damage assessment (expert report) - in this case, the insured / injured person will be contacted by the expert company to schedule the expert report;
- Troubleshooting - it is sometimes necessary to research the fault causing the damage. The insured / injured person initially bears this cost and if there is liability of the insured, the insurer will incur these expenses;
- Request for documentation (sometimes documents are requested from the interveners, without which it is not possible to proceed with the management of the claim);
- Definition of responsibility / classification in the coverage of the policy;
- Payment of indemnity or declination (if the insurer does not assume responsibility);
- If there are injuries, you will have to assess the injuries and their impacts. Sometimes, if the injured person accepts, clinical assistance can be provided by the insurer.
We also warn that you should prevent the losses from increasing. As well as, you must avoid that the conditions in which the accident occurred are changed, and you must keep the objects that have not been damaged and provide Caravel with all the evidence and documents you have about the accident.
In the event of a claim that is entitled to receive compensation, the amount of capital you indicated when you contracted your policy will be deducted from the amount of the settlement. How does it work?
When you took out your insurance, you contracted a certain amount for a year, an amount that you can spend during that year in case of claims at your home. Thus, if more than one claim occurs in the same year that damages your house and gives you the right to receive compensation, the amount available on that annuity will decrease.
Example:
You have housing insurance with a filling amount of € 50,000. Your oil heater broke down and burned your carpet for € 500. In this situation, you will be compensated for the value of the carpet, but until the end of the annuity the insured capital for filling will be € 49,500. This means that if you have a second claim in the course of the annuity, the maximum amount of compensation you can receive will be € 49,500.
However, if you want to restore the initial value, you can do so by paying an additional premium for this purpose.
STILL HAVING DOUBTS?
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USEFUL INFORMATION
STILL HAVING DOUBTS?
Please send us an email using the contact form.
Click the button below.
USEFUL INFORMATION
