Menu
Menu
Menu
TRAVEL ASSISTANCE
Available 24 hours a day, 365 days a year.
+351 211 571 982
Available 24 hours a day, 365 days a year
(national landline call)
TRAVEL ASSISTANCE
Se a sua viatura ficar imobilizada
na estrada, ligue
+351 211 571 982
Available 24 hours a day, 365 days a year
(national landline call)
HOW TO ACT
It is imperative to be able to minimize the consequences of the accident, knowing how to act in these circumstances. Try to stay calm and follow these steps:
It is imperative to be able to minimize the consequences of the accident, knowing how to act in these circumstances. Try to stay calm and follow these steps:
SIGNALIZE THE ACCIDENT LOCATION PROPERLY
Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.
ARE THERE ANY PEOPLE INJURED?
If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.
FILL IN THE ACCIDENT MUTUAL STATEMENT
This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.
DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT
In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.
IDENTIFY ALL STAKEHOLDERS
It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.
TAKE PICTURES OF THE ACCIDENT'S SITE
Whenever possible, photograph the accident site and the damage caused by it.
REQUIRED DOCUMENTS
Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).
IN THE EVENT OF THEFT OR ROBBERY
Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.
SIGNALIZE THE ACCIDENT LOCATION PROPERLY
Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.
ARE THERE ANY PEOPLE INJURED?
If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.
FILL IN THE ACCIDENT MUTUAL STATEMENT
This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.
DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT
In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.
IDENTIFY ALL STAKEHOLDERS
It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.
TAKE PICTURES OF THE ACCIDENT'S SITE
Whenever possible, photograph the accident site and the damage caused by it.
IN THE EVENT OF THEFT OR ROBBERY
Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).
REQUIRED DOCUMENTS
Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.
SIGNALIZE THE ACCIDENT LOCATION PROPERLY
Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.
ARE THERE ANY PEOPLE INJURED?
If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.
FILL IN THE ACCIDENT MUTUAL STATEMENT
This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.
DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT
In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.
IDENTIFY ALL STAKEHOLDERS
It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.
TAKE PICTURES OF THE ACCIDENT'S SITE
Whenever possible, photograph the accident site and the damage caused by it.
REQUIRED DOCUMENTS
Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).
IN THE EVENT OF THEFT OR ROBBERY
Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.
HOW TO REPORT
Report the claim as quickly as possible
RESPONSIBILITY
Report to Caravela Seguros as soon as possible, regardless of your liability for the claim.
After examining the report, Caravela will inform you of the following proceedings.
WHERE TO SEND IT
If you choose to fill the ACCIDENT MUTUAL STATEMENT, use the CONTACT FORM to submit the document.
In the event of having used the
e-segurnet application
app, the official accident declaration (DAAA) is automatically sent to Caravela.
The correct referral of the claim will allow the opening and settlement of the process faster.
DOCUMENTATION
During the reports fillment, always gather all the documentation you have and that, in your opinion, allows you to speed up the settlement of the claim.
Whenever you feel the need to attach a document to your participation, even after you have sent it, do not hesitate to send it using our contact form.
HOW TO REPORT
Report the claim as quickly as possible
RESPONSIBILITY
Report to Caravela Seguros as soon as possible, regardless of your liability for the claim.
After examining the report, Caravela will inform you of the following proceedings.
WHERE TO SEND IT
If you choose to fill the ACCIDENT MUTUAL STATEMENT, use the CONTACT FORM to submit the document.
In the event of having used the
e-segurnet application
, a DAAA é enviada automaticamente para a Caravela. O correto encaminhamento da participação de sinistro, permitirá a abertura e regularização do processo mais célere.
DOCUMENTATION
During the reports fillment, always gather all the documentation you have and that, in your opinion, allows you to speed up the settlement of the claim.
Whenever you feel the need to attach a document to your participation, even after you have sent it, do not hesitate to send it using our contact form.
USEFUL INFORMATION
FREQUENTLY ASKED QUESTIONS
ADVICE AND GOOD PRACTICES
ACCREDITED NETWORKS
