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HOME ASSISTANCE
If you need an urgent intervention in your home, call
+351 211 571 982
Available 24 hours a day, 365 days a year
(national landline call)
HOME ASSISTANCE
If you need an urgent intervention in your home, call
+351 211 571 982
Available 24 hours a day, 365 days a year
(national landline call)
HOW TO ACT
At the time of the accident, a calm and smooth attitude helps to find the best resolution for the incident. Try to stay calm and follow these steps:
At the time of the accident, a calm and smooth attitude helps to find the best resolution for the incident. Try to stay calm and follow these steps:
ARE THERE ANY PEOPLE INJURED?
Check if someone is injured and if so, call 112 immediately.
DID DAMAGE OCCUR?
Check what the damage was, as well as what may have caused it, and try not to touch the traces of the accident.
INFORMATION TO HAVE AT HAND
Always have your insurance policy on hand as well as your property's booklet.
IN THE EVENT OF HOUSEBREAKING, BURGLARY OR THEFT
If an assault or break-in has occurred, contact the authorities as soon as possible.
ARE THERE ANY PEOPLE INJURED?
Check if someone is injured and if so, call 112 immediately.
DID DAMAGE OCCUR?
Check what the damage was, as well as what may have caused it, and try not to touch the traces of the accident.
INFORMATION TO HAVE AT HAND
Always have your insurance policy on hand as well as your property's booklet.
IN THE EVENT OF HOUSEBREAKING, BURGLARY OR THEFT
If an assault or break-in has occurred, contact the authorities as soon as possible.
ARE THERE ANY PEOPLE INJURED?
Check if someone is injured and if so, call 112 immediately.
DID DAMAGE OCCUR?
Check what the damage was, as well as what may have caused it, and try not to touch the traces of the accident.
INFORMATION TO HAVE AT HAND
Always have your insurance policy on hand as well as your property's booklet.
IN THE EVENT OF HOUSEBREAKING, BURGLARY OR THEFT
If an assault or break-in has occurred, contact the authorities as soon as possible.
HOW TO REPORT
Report the claim as quickly as possible
FILL OUT THE FORM
Fill out the claim reporting form available on FORMS to ensure that you do not forget any relevant information for settling the claim.
If the Water Damage protocol covers the claim in Horizontal Property Regime (DPA) buildings of the Portuguese Insurance Association, you must use the friendly water damage declaration (DADA) and ensure that the 2 injured parties sign it.
SEND IT TO CARAVELA
After the participation is filled, use the CONTACT FORM to submit it.
You should send it to Caravela no later than 8 days after the accident.
DOCUMENTATION
When participating, or during the management of the claim process, always gather all the documentation you have that allows you to speed up the settlement of the claim.
This information may be photographs, occurrence reports, technical reports of damages, budgets and other relevant information.
HOW TO REPORT
Report the claim as quickly as possible
FILL OUT THE FORM
Fill out the claim reporting form available on FORMS to ensure that you do not forget any relevant information for settling the claim.
If the Water Damage protocol covers the claim in Horizontal Property Regime (DPA) buildings of the Portuguese Insurance Association, you must use the friendly water damage declaration (DADA) and ensure that the 2 injured parties sign it.
SEND IT TO CARAVELA
After the participation is filled, use the CONTACT FORM to submit it.
You should send it to Caravela no later than 8 days after the accident.
DOCUMENTATION
When participating, or during the management of the claim process, always gather all the documentation you have that allows you to speed up the settlement of the claim.
This information may be photographs, occurrence reports, technical reports of damages, budgets and other relevant information.
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