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AUTO CLAIMS
AUTO CLAIMS
AUTO CLAIMS

TRAVEL ASSISTANCE

Available 24 hours a day, 365 days a year.

+351 211 571 982

Available 24 hours a day, 365 days a year.

TRAVEL ASSISTANCE

Se a sua viatura ficar imobilizada
na estrada, ligue

+351 211 571 982

Available 24 hours a day, 365 days a year.

HOW TO ACT

It is imperative to be able to minimize the consequences of the accident, knowing how to act in these circumstances. Try to stay calm and follow these steps:

It is imperative to be able to minimize the consequences of the accident, knowing how to act in these circumstances. Try to stay calm and follow these steps:

1

SIGNALIZE THE ACCIDENT LOCATION PROPERLY

Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.

2

ARE THERE ANY PEOPLE INJURED?

If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.

3

FILL IN THE ACCIDENT MUTUAL STATEMENT

This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.

4

DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT

In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.

5

IDENTIFY ALL STAKEHOLDERS

It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.

6

TAKE PICTURES OF THE ACCIDENT'S SITE

Whenever possible, photograph the accident site and the damage caused by it.

7

REQUIRED DOCUMENTS

Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).

8

IN THE EVENT OF THEFT OR ROBBERY

Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.

1

SIGNALIZE THE ACCIDENT LOCATION PROPERLY

Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.

2

ARE THERE ANY PEOPLE INJURED?

If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.

3

FILL IN THE ACCIDENT MUTUAL STATEMENT

This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.

4

DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT

In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.

5

IDENTIFY ALL STAKEHOLDERS

It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.

6

TAKE PICTURES OF THE ACCIDENT'S SITE

Whenever possible, photograph the accident site and the damage caused by it.

7

IN THE EVENT OF THEFT OR ROBBERY

Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).

8

REQUIRED DOCUMENTS

Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.

1

SIGNALIZE THE ACCIDENT LOCATION PROPERLY

Wear the reflective vest and mark the location, placing the triangle at least 30 meters away and, if possible, turn on the four blinking light.

2

ARE THERE ANY PEOPLE INJURED?

If there are any wounded as a result of the accident, call 112 immediately and do not attempt to move or displace the injured.

3

FILL IN THE ACCIDENT MUTUAL STATEMENT

This document is the most practical way to report a claim, as it gathers a set of essential information so that the Company can settle it as quickly as possible. You can always choose to install the e-segurnet mobile app on your phone to participate online. Learn more at www.e-segurnet.pt.

4

DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCIDENT

In situations where the circumstances of the accident are not very clear or conflicts emerge, authorities should be called to register the accident.

5

IDENTIFY ALL STAKEHOLDERS

It is required to identify the other party/parties fully and their vehicle(s), as well as the witnesses, not forgetting the most accessible telephone number and hours / contact point.

6

TAKE PICTURES OF THE ACCIDENT'S SITE

Whenever possible, photograph the accident site and the damage caused by it.

7

REQUIRED DOCUMENTS

Always have an insurance certificate, should that be the provisional certificate or the green card (the insurance badge must be visible).

8

IN THE EVENT OF THEFT OR ROBBERY

Report the vehicle's theft or robbery at the nearest police station. Please demand a copy of the Report and send it to Caravela Seguros.

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HOW TO REPORT

Report the claim as quickly as possible

icon-responsabilidade Created with Sketch.

RESPONSIBILITY

Report to Caravela Seguros as soon as possible, regardless of your liability for the claim.

After examining the report, Caravela will inform you of the following proceedings.

icon-digital Created with Sketch.

WHERE TO SEND IT

If you choose to fill the ACCIDENT MUTUAL STATEMENT, use the CONTACT FORM to submit the document.

In the event of having used the e-segurnet application app, the official accident declaration (DAAA) is automatically sent to Caravela.

The correct referral of the claim will allow the opening and settlement of the process faster.

icon-documentacao Created with Sketch.

DOCUMENTATION

During the reports fillment, always gather all the documentation you have and that, in your opinion, allows you to speed up the settlement of the claim.

Whenever you feel the need to attach a document to your participation, even after you have sent it, do not hesitate to send it using our contact form.

HOW TO REPORT

Report the claim as quickly as possible

icon-responsabilidade Created with Sketch.

RESPONSIBILITY

Report to Caravela Seguros as soon as possible, regardless of your liability for the claim.

After examining the report, Caravela will inform you of the following proceedings.

icon-digital Created with Sketch.

WHERE TO SEND IT

If you choose to fill the ACCIDENT MUTUAL STATEMENT, use the CONTACT FORM to submit the document.

In the event of having used the e-segurnet application , a DAAA é enviada automaticamente para a Caravela. O correto encaminhamento da participação de sinistro, permitirá a abertura e regularização do processo mais célere.

icon-documentacao Created with Sketch.

DOCUMENTATION

During the reports fillment, always gather all the documentation you have and that, in your opinion, allows you to speed up the settlement of the claim.

Whenever you feel the need to attach a document to your participation, even after you have sent it, do not hesitate to send it using our contact form.

STILL HAVING DOUBTS?

Please send us an email using the contact form.
Click the button below.

Or call us on weekdays from 8am to 6pm

+351 217 958 690

+351 965 955 701

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USEFUL INFORMATION