CARAVELA, as the controller, uses the technical security mechanisms necessary to guarantee the privacy of its clients and ensure the highest protection of the personal data
personal information gathered.
CARAVELA considers it a priority to comply with all the applicable legal regulations regarding
privacy and data protection, as well as the changes expected with the entry into force of the
General Data Protection Regulation on 25 May 2018.
In compliance with the Law and taking into account the demands of its Customers, partners and employees and the value of a trustworthy
of a relationship of trust with the market, CARAVELA has approved a demanding personal data protection policy
1. PERSONAL DATA
Personal data means any information, of whatever nature and whatever the support
medium, including sound and image, concerning a natural or identifiable person.
As part of its activity, CARAVELA will collect and process the personal data required to
services and communication with its clients.
The entity responsible for collecting and processing the data is CARAVELA, which will decide at each moment
all the aspects related to the collection and processing of the data, such as which data is
data collected, which are the best collection and processing mechanisms and for what purpose.
The collection of personal data may be carried out directly by CARAVELA, through the website or its
collaborators, or through third parties, provided that they are duly authorised and accredited for
and within the scope of what is strictly necessary for providing the services, in accordance with CARAVELA's
2. TIME OF DATA COLLECTION
CARAVELA will gather and process personal data during the simulation, submission of
of the proposal, the signing of the insurance contract and its execution, depending on the type of insurance.
3. PURPOSES OF PROCESSING
The personal information collected is for the provision of services by CARAVELA, within the scope of its
its activity as an insurance company.
De uma forma geral, os dados pessoais recolhidos destinam-se a uma melhor adequação dos serviços prestados pela CARAVELA no âmbito do exercício da atividade seguradora, permitindo uma melhor organização, gestão e manutenção da qualidade dos serviços prestados e satisfação da sua rede de clientes.
Mediante obtenção do consentimento expresso do titular dos dados pessoais, poderá será incluída a prestação de informação e envio de comunicações para efeitos de marketing direto, designadamente mensagens de SMS, emails, informações e ofertas comerciais, relativas a novos produtos de seguros e campanhas comerciais.
The personal data collected is processed by computer and stored in our own databases
under the strictest information security criteria.
4. DATA RETENTION
The time for conservation and storage of data may vary according to the purpose for which
for which the information is collected and processed.
The data will be stored only for the minimum period necessary for the purposes of collection and
processing, after which time the data will be deleted.
In certain cases stipulated by law, CARAVELA may be required to keep the personal information collected for
for a certain minimum legal period.
5. ACCESS TO INFORMATION
The data subject is guaranteed the right to access, update, rectify or delete personal data.
The holder of the data will be able at any time to oppose or refuse the processing of the data by
CARAVELA, which will guarantee, to this end, a mechanism for controlling the information collected.
6. INFORMATION SECURITY MEASURES
CARAVELA has implemented strict internal security policies and rules to protect its clients' information
and personal details of its clients by all those that access the data, as well as guaranteeing
their loss, improper access or illicit treatment.
7. COMMUNICATION OF DATA TO THIRD PARTIES
The data collected is for the exclusive use of CARAVELA.
The information may be supplied to subcontracted third parties to which CARAVELA, as the entity responsible for
entity responsible for processing the information may use to provide services, in accordance with the
If these entities should have access to personal information, CARAVELA guarantees that these entities
offer the highest guarantees regarding security and data protection.
Any entity sub-contracted by CARAVELA to process the data in the name and on behalf of
CARAVELA is obliged to adopt the technical organisational measures necessary for the protection
of the data under the terms established contractually with CARAVELA.
CARAVELA ensures that the information being processed is correct and up to date, as well as guaranteeing that
adoption of appropriate measures so that the owners of the data can exercise their rights as
foreseen by law.
policy, which will always be available at www.caravelaseguros.pt.
CARAVELA is committed to full cooperation with the supervisory bodies of the different
Member States of the European Union and contribute to a culture of respect for privacy and