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Accidents happen and we are here to help you solve the problem.

Our claims teams are prepared to guarantee the provision of the necessary necessary medical care as well as the monetary benefits required by law but your collaboration is essential


Inform your injured employees that in the first consultation their medical situation will be assessed is assessed, which may determine:

  • Discharge without disability, or
  • the assignment of temporary incapacity for work and an indication of a date for the next consultation, or
  • The correct identification of your clinical situation may require the carrying out of Complementary Complementary Diagnostic Tests, in accordance with the prescription of the assistant doctor designated by Caravela.

    Similarly, complete rehabilitation can benefit from the application of Physical Rehabilitation Medicine, normally in the form of physiotherapy sessions sessions, previously authorised by Caravela.

    In any case, the health unit of the Caravela network where the injured person is being assisting, shall provide all relevant information concerning the continuation of the clinical assistance.

    If in doubt, call our Accident Hotline 220 141 945 (national landline call), available weekdays and weekends from 07am to 8:00pm.


    Whenever the injured employee is totally or partially unable to carry out his professional Caravela will pay compensation for temporary incapacity. temporary incapacity. For your convenience, payment will be made by one of the following following methods:

  • Bank transfer - it is the fastest and most secure way. To make it, you need to send us you need to send us proof of IBAN/NIB with the identification of the account holder.
  • Cheque letter - payment may alternatively be made by cheque letter sent to the claimant's address. If this is the option, care should be taken to indicate the full address of the the full address of the claimant.
  • Temporary disabilities are paid monthly from the date of the last payment until the date of the next appointment.


    Throughout recovery, your injured employee may be entitled to the provision or payment of payment for transport which must meet the conditions of comfort imposed by the nature of the injury.

    If there is a need for differentiated transport (taxi or ambulance) our will contact a Caravela partner specialized in providing these services. providing these services. It is the responsibility of this transport partner to contact the the day before the appointment, treatment or examination, up to at least 6 hours before the time of the medical act. 6 hours before the time of the medical act. If this does not happen, the claimant should call Customer Care Line 217 958 690 (national landline call), on working days from 08am to 6pm.

    Caravela will not reimburse transport expenses that have not been previously authorised.

    We are certain that with your contribution, we will continue to be worthy of your confidence in its protection, as well as that of its collaborators.



    Send us an e-mail through Contact form.

    About clinical assistance, please call us weekdays from 07am to 8pm.

    (national landline call)

    For other questions, please call us on weekdays from 08am to 6pm.

    (national landline call)